Lights, wands and customer service
There’s been some other new additions to our home this month too; the replacement light I mentioned at the end of last month’s post turned into a bit of a drama. After receiving the returned item we were told that the replacement wouldn’t be in stock until June at the earliest. June! So I was straight on the phone and email to cancel our order and request a full refund, including the hefty delivery charge - thankfully they agreed to do this pretty easily, but after a week or so no refund had arrived. When I phoned again it seems they were waiting for me to provide my credit card details, but as they hadn’t asked for these or even mentioned it I’m not sure how it was ever going to progress. This is the second thing we’ve attempted to buy from this company (we had delays on the first item too), and it’s the last - we won’t use this company again, ever.
Which is a shame though as I really liked the light - but not enough to be messed around, or to have a substandard lamp - so our search continued, and while it’s not the same a new light was ordered. That has arrived and even though that took longer to arrive than first indicated, it’s a keeper.
I’ve also had a replacement wand for my Shark - and I’m still impressed with it, probably more so as their customer service is fantastic. It’s a shame they don’t sell lights tbh! With family visiting we were cleaning, as you do. We even cleaned the cobwebs off the highest skylight, which involved the garden ladder at it’s full extension and a rigged up cobweb buster boosted with our extended skylight pole. Clearly MOH was up the ladder and I was directing from the ground!
But cleaning at ground level also gave us an issue as the pivot joint on the Shark sheared and so it wouldn’t open to full height. It was still usable but to use it we had to bend double, so it wasn’t ideal. I thought I’d give them a call even though it was a Saturday morning to try to source a replacement, and sure enough they sorted it there and then and the replacement part arrived on the Tuesday. Given my other customer services experiences this month, this was the total other end of the scale and quite frankly all customer service should be like this.
We’ve welcomed new neighbours in the last barn to be completed on our development, and enjoyed their hospitality along with our other close neighbours one evening. A productive evening too it would seem as remember last month I said there was more traffic coming through the village (at speed) following the roadworks, well it seems having a car parked in the main thoroughfare slows things down, though it does at time encourage more beeping, but hey ho!
My sewing group held a stash sale, and while I could have easily hosted a table I didn’t - I went along with a small amount of cash to spend and left with more than I expected, including some fat quarters and some large pieces which I’ll be able to use in future charity quilts, some fabulous vintage Vogue pattern catalogue pages which I’ll share more of later in the week and a random selection of old haberdashery items, including threads ‘for darning all kinds of hosiery etc’ - clearly I won’t be using them for that!